Sterling's Quality Assurance Mission: Zero Defect Service and Highest Customer Satisfaction in the Industry
Sterling is committed to quality and has instituted a worldwide, comprehensive Quality Program. The ongoing mission of our program is to deliver zero defect performance and outstanding customer satisfaction. Our Quality Assurance Team sets standards and monitors all aspects of our organization and service partners. Key Performance Indicators (KPIs) are used to measure Sterling's operation, air and ground service partner performance and supply chain efficiency and effectiveness.
Sterling is ISO certified and adheres to the rigorous international standards set by ISO, which is the international standard for quality management systems recognized worldwide. ISO certified companies must maintain comprehensive internal audit programs and document and review services to meet applicable safety, regulatory, and customer satisfaction requirements.