Urgent AOG situation strands 335 passengers
in 86ºF/30ºC temperatures

Urgent AOG situation strands 335 passengers in 86 fahrenheit/30 celcius temperatures

Case Study Aviation



A large commercial airliner was grounded in a popular Caribbean destination during a busy winter holiday season – stranding 335 passengers. Mechanics determined that the Auxiliary Power Unit’s (APU) Electronic Control Unit (ECU) needed to be replaced. The ECU controls the APU, a smaller type engine that provides an aircraft with air conditioning and electrics while on the ground and is also used to start the engine. After having spent two hours parked in 86º F/30º C temperatures with passengers on board and no air conditioning, the airline was forced to ground the airplane and offload passengers. The closest supplier for the ECU was in Phoenix, Arizona – which also meant finding accommodations for passengers overnight


  • Scheduled pick up of the ECU from the vendor in Phoenix, Arizona
  • A Sterling On-Board Courier hand carried the part from Phoenix to Miami, Florida via the Next Available Flight out
  • Arranged a charter plane to transport the ECU from Miami International Airport to Nassau International Airport
  • Delivered the shipment by 10am EST the next morning, just 10 hours after the original call