CASE STUDY

Urgent AOG part from the UK to Hong Kong needed to complete heavy maintenance check

Urgent AOG part from the UK to Hong Kong needed to complete heavy maintenance check

Case Study Aviation

CHALLENGE

An Austrian aircraft needed to terminate its heavy maintenance check on a Boeing 777 in Hong Kong within 5 days. The aircraft seat part needed was sourced from Northern Ireland, which was ordered and released late on a Friday afternoon. The part had to arrive in Hong Kong as soon as possible over the weekend. Normally small shipments such as this (39cm x 24cm x 24cm, weighing 3 kilograms) can fly from Belfast. However, booking must be done by 5pm – which was not possible due to timing.

SOLUTION

  • Scheduled pick up of aircraft part from the vendor in Northern Ireland
  • Booked shipment on the first Aer Lingus flight leaving Dublin for London the next morning
  • Arranged a driver for a special delivery from Belfast to Dublin to make the flight
  • Recovered the freight from Aer Lingus upon arrival in London and transshipped the part to Cathay Pacific
  • Provided real-time updates to the client on the status of the transshipment to coordinate the maintenance check
  • Delivered the part within 32 hours of the original request
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